Shipping & Returns

What are my shipping options?
You can either have your order shipped to your home address (shipping fees are calculated at checkout) or pick up your order at the Embassy of the Free Mind at a scheduled time with us. In the latter case you will receive an email when your order is ready for pick-up. Our address is Keizersgracht 123, 1015 CJ Amsterdam.

When will my order ship?
Every week on Wednesday orders are being shipped. You will receive a notification including a tracking code once your order has been prepared for shipping.

Which countries do you deliver to?
Anywhere you live, all over the world! From remote islands to busy cities, we make sure our products will reach you.

How are the posters shipped?
Posters are shipped seperately from all other products in poster boxes, due to its shape and size. You will therefore receive an additional tracking code for your poster order, if you also ordered other products. Additional shipping fees are calculated at checkout.

What is your return and exchange policy?
You can return and exchange your items within 14 days after purchasing. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. See our full refund and cancellation policy here.

How do I cancel or change my order?
Please send us an email at webshop@efm.amsterdam mentioning your order number and which item(s) you would like to cancel and why. We will get in touch with you about refunds and returns.

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